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International Vacancies Careers at MPC"people who are energetic, inspired with growth potential"
MPC Connect
Do you want to be part of the exciting Call Centre world through a Leading Recruitment Agency? Do you have excellent communication skills and a strong customer service focus?
MPC Connect is the Call Centre division of the MPC Recruitment Group. MPC Connect manages the Call Centre requirements for a number of International clients, as well as providing staff for a number of Blue-Chip Contact Centres locally.
We aim to attract and develop talented individuals who have a minimum of 1 year’s experience within a Contact Centre – inbound or outbound. Have a look at our current vacancies below and apply today!
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Claims Consultant
Job Description
A Leading short-term insurance company based in Johannesburg CBD seeks a Claims Consultant. They will be responsible for effectively ensuring the containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility in the contact centre. Please note only short listed candidates will be contacted
A Leading short-term insurance company based in Johannesburg CBD seeks a Claims Consultant. They will be responsible for effectively ensuring the containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsibility in the contact centre. Please note only short listed candidates will be contacted
Specific Skills Required
Essential Requirements: Grade 12 FAIS Credit(non negoitable) 1 year relevant experience Contact centre experience
Essential Requirements: Grade 12 FAIS Credit(non negoitable) 1 year relevant experience Contact centre experience
Salary Package
Annual Remuneration: R180000 CTC
Annual Remuneration: R180000 CTC
Consultant
Please forward CV's to Mpho Seleko mpho@mpc.co.za
Email: mpho@mpc.co.za
Please forward CV's to Mpho Seleko mpho@mpc.co.za
Email: mpho@mpc.co.za
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New Claims Call Centre Consultant
Job Description
An established organisation based in Umhlanga seeks to employ a New Claims Call Centre Consultant with solid customer services experience. Duties include: Daily handling of telephonic claims notification. Handling of telephonic client new claim notifications. Ensure that the amazing service principles are adhered to at all times. Ensuring that all claims within the designated portfolio are effectively and timeously processed within the stipulated turnaround times. Suppliers are appointed. Ensuring that the claims estimates are correctly applied at registration stage of the claims process. Ensuring that an accurate record of all interactions with customers is maintained, including making of accurate and comprehensive description of how the incident occurred and event log notes, if necessary. Ensuring that the customers are always provided with all the necessary information. Ensure that customers are always kept informed and advised of the claims process or procedure, excess applicable. Conduct telephonic claim audits and client surveys.
An established organisation based in Umhlanga seeks to employ a New Claims Call Centre Consultant with solid customer services experience. Duties include: Daily handling of telephonic claims notification. Handling of telephonic client new claim notifications. Ensure that the amazing service principles are adhered to at all times. Ensuring that all claims within the designated portfolio are effectively and timeously processed within the stipulated turnaround times. Suppliers are appointed. Ensuring that the claims estimates are correctly applied at registration stage of the claims process. Ensuring that an accurate record of all interactions with customers is maintained, including making of accurate and comprehensive description of how the incident occurred and event log notes, if necessary. Ensuring that the customers are always provided with all the necessary information. Ensure that customers are always kept informed and advised of the claims process or procedure, excess applicable. Conduct telephonic claim audits and client surveys.
Specific Skills Required
The ideal incumbent should possess: Matric Preferred: Call Centre or Insurance Certificate/Diploma 1 year experience in a home loan, customer service and call centre environment, Insurance Call centre experience an advantage. English and Afrikaans (Fully Bilingual)
The ideal incumbent should possess: Matric Preferred: Call Centre or Insurance Certificate/Diploma 1 year experience in a home loan, customer service and call centre environment, Insurance Call centre experience an advantage. English and Afrikaans (Fully Bilingual)
Salary Package
Market Related
Market Related
Consultant
Tracy Redfern - 031 562 8001
Email: tracy@mpc.co.za
Tracy Redfern - 031 562 8001
Email: tracy@mpc.co.za
